Refund Policy

Effective Date: January 1, 2025

Important: This Refund Policy is part of our Terms & Conditions. Please read it carefully before purchasing any services. By making a purchase, you acknowledge that you have read and agree to this Refund Policy.

1. General Refund Policy

At Communication Mastery, we are committed to providing high-quality professional coaching services. We understand that circumstances may change, and we have established this Refund Policy to ensure fairness for both our clients and our business.

This policy applies to all services offered by Communication Mastery, including individual coaching sessions, multi-session programs, courses, and workshops.

2. Eligibility for Refunds

Refund eligibility depends on the type of service purchased and the timing of your cancellation request. Please review the specific policies below for your service type.

3. Individual Coaching Sessions

3.1 Single Session Cancellations

Notice Period	Refund Amount
More than 48 hours before scheduled session	100% refund or credit toward future session
24-48 hours before scheduled session	50% refund or full credit toward future session
Less than 24 hours before scheduled session	No refund; session fee forfeited
No-show (failure to attend without notice)	No refund; session fee forfeited

3.2 Emergency Circumstances

We understand that genuine emergencies occur. In cases of medical emergencies, family emergencies, or other extraordinary circumstances (with appropriate documentation), we may waive the cancellation policy at our discretion. Please contact us as soon as possible to discuss your situation.

4. Multi-Session Programs and Courses

4.1 Interview Mastery Program (8 Sessions)

Before first session begins: Full refund minus 10% administrative fee
After first session, before second session: Refund of unused sessions minus 20% administrative fee
After second session completed: Refund of unused sessions minus 30% administrative fee
After 50% of program completed: No refund available

4.2 Public Speaking Excellence (6 Weeks)

Within 7 days of enrollment, before first session: Full refund
After first session attended: Prorated refund of remaining sessions minus 25% administrative fee
After third session completed: No refund available

4.3 Professional Communication Intensive (8 Weeks)

Within 14 days of enrollment, before program starts: Full refund minus €50 administrative fee
Within first two weeks of program: Prorated refund minus 30% administrative fee
After first month completed: No refund available

4.4 One-on-One Coaching Packages

Before any sessions conducted: Full refund minus 15% administrative fee
After sessions begin: Refund of unused sessions at the single-session rate (not package rate) minus 20% administrative fee
Unused sessions expire 6 months from purchase date

5. Workshop and Group Training Refunds

30+ days before workshop date: Full refund minus €25 administrative fee
15-29 days before workshop: 75% refund
7-14 days before workshop: 50% refund
Less than 7 days before workshop: No refund, but credit toward future workshop
No-show: No refund or credit

        Workshop Substitution Policy: You may send a substitute participant at no additional charge with at least 48 hours' notice.
    

6. Free Consultation Sessions

Free consultation sessions are offered as a courtesy to prospective clients. If you cannot attend your scheduled consultation:

Please provide at least 24 hours' notice to reschedule
No-shows forfeit the free consultation opportunity
We reserve the right to limit free consultations to one per person

7. Digital Products and Materials

Due to the nature of digital products (downloadable materials, video courses, recorded sessions):

All digital products are non-refundable once accessed or downloaded
Refunds may be considered if you have not accessed the materials and request a refund within 48 hours of purchase
Technical issues preventing access will be resolved through technical support, not refunds

8. Satisfaction Guarantee

We stand behind the quality of our services. If you are dissatisfied with your first coaching session in any multi-session program, you may cancel within 48 hours of that session for a full refund minus the single-session fee for the attended session.

Our Commitment: This satisfaction guarantee demonstrates our confidence in our coaching quality and our commitment to your success. We want every client to feel confident in their investment.

9. Refund Request Process

To request a refund, please follow these steps:

Send an email to [email protected] with "Refund Request" in the subject line
Include your full name, contact information, and booking/order number
Specify the service for which you're requesting a refund
Provide the reason for your refund request
Include any supporting documentation (for emergency circumstances)

We will acknowledge receipt of your request within 2 business days and provide a decision within 5 business days.

10. Refund Processing

10.1 Processing Time

Approved refunds will be processed within 7-10 business days of approval
Refunds will be issued to the original payment method used for purchase
Depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account

10.2 Currency and Exchange Rates

Refunds will be issued in Euros (€). If you paid in a different currency, the refund amount may differ from the original charge due to currency exchange rate fluctuations. We are not responsible for differences caused by exchange rates.

10.3 Payment Processing Fees

Payment processing fees charged by third-party payment processors are non-refundable and will be deducted from refund amounts where applicable.

11. Credits and Transfers

11.1 Service Credits

In some cases, we may offer service credits instead of refunds. Credits:

Are valid for 12 months from the date of issue
Can be applied to any of our services
Are non-transferable and cannot be redeemed for cash
Expire if not used within the validity period

11.2 Session Transfers

For multi-session programs, you may request to transfer unused sessions to another participant with at least 7 days' written notice and subject to a €50 transfer fee.

12. Non-Refundable Items

The following are non-refundable under any circumstances:

Administrative fees and payment processing charges
Completed coaching sessions
Digital products that have been accessed or downloaded
Custom materials prepared specifically for you
Services rendered more than 30 days prior to refund request
Promotional or discounted services (unless otherwise stated)

13. Program Cancellation by Communication Mastery

If we must cancel or significantly modify a program:

We will notify you as soon as possible
You will receive a full refund of all fees paid
Alternatively, you may choose to transfer to an equivalent program or receive a credit for future services
We are not responsible for any additional costs you may have incurred (travel, accommodation, etc.)

14. Force Majeure

In the event of circumstances beyond our reasonable control (natural disasters, pandemic, government restrictions, etc.) that prevent us from delivering services:

We will make every effort to reschedule or provide alternative delivery methods
If alternative arrangements are not acceptable, you may choose between a full refund or credit toward future services
We are not liable for any consequential damages or additional expenses

15. Chargebacks and Disputes

If you initiate a chargeback or payment dispute:

Please contact us first to resolve the issue directly
Chargebacks filed without attempting to resolve the matter with us may result in account suspension
We reserve the right to dispute illegitimate chargebacks
You will be responsible for any fees we incur due to illegitimate chargebacks

16. Modification of Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. The policy in effect at the time of your purchase will govern your transaction. We encourage you to review this policy before each purchase.

17. Special Circumstances and Exceptions

We understand that every situation is unique. If you believe you have exceptional circumstances not covered by this policy, please contact us to discuss your situation. While we cannot guarantee exceptions, we will consider each case individually and strive to find a fair solution.

18. Consumer Rights

This Refund Policy does not affect your statutory rights under Portuguese or EU consumer protection laws. If you are a consumer in the European Union, you may have additional rights under EU Distance Selling Regulations, including a cooling-off period for certain purchases.

EU Consumer Right of Withdrawal: For certain services purchased online, EU consumers have a 14-day right of withdrawal. However, this right may not apply if service delivery has begun with your explicit consent before the end of the withdrawal period.

19. Refund Policy Acknowledgment

By purchasing our services, you acknowledge that you have read, understood, and agree to this Refund Policy. If you do not agree with any part of this policy, please do not purchase our services.

20. Contact Information for Refund Requests

For refund requests or questions about this policy, please contact us:

Communication Mastery
3 Gottlieb Byway West Noel
Coimbra, NT 2290
Portugal

Refund Request Email: [email protected]
Phone: +88821538379914
Business Hours: Monday-Friday, 9:00 AM - 6:00 PM (Lisbon Time)
Registration Number: 93138737

We typically respond to refund requests within 2 business days.